Privacy Policy – Texas Hold Em Philippines

Your privacy matters to us. This policy explains what personal data texas hold em collects, why we collect it, how we use it, and what rights you have as a Filipino player on our platform.

Last Updated: January 2026

How We Handle Your Data

Six principles guide the way texas hold em collects and processes your personal information.

Minimum Collection

We collect only the data needed to operate your account, verify your identity, and process transactions in PHP. Nothing more.

Secure Storage

All personal data is stored with SSL encryption and access controls. Your data is not accessible to unauthorised parties.

No Data Selling

We do not sell your personal information to third parties for marketing or profiling purposes — full stop.

Your Control

You have rights over your personal data — to access it, correct it, and in certain cases request its deletion.

Limited Retention

We retain your data only for as long as it is needed for operational and compliance purposes, then it is securely deleted.

1 Overview and Scope

This Privacy Policy applies to all personal data collected by texas hold em when you visit our website at texasholdem.vu, create and use a player account, make deposits or withdrawals in PHP, contact our support team, or participate in any game or promotion on the platform.

By registering an account or using our services, you confirm that you have read and understood this policy. We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the platform after an update constitutes your acceptance of the revised policy.

This policy is written in plain English for the benefit of our Philippine players. If any part is unclear, please contact us at [email protected] and our team will explain it to you.

2 What Data We Collect

The personal data we collect from you depends on how you use the platform. The main categories are:

Registration Data

When you create a texas hold em account, we collect your full name, date of birth, Philippine mobile number, and email address. This data is required to set up your account and verify that you meet the 21+ age requirement.

Identity Verification (KYC) Data

To comply with Know Your Customer requirements and to process withdrawals, we may collect a copy of your government-issued ID (such as a Philippine passport, driver's licence, SSS ID, or similar document) and proof of address. This data is processed securely and is used only for verification purposes.

Financial Data

We record deposit and withdrawal transaction data including amounts in PHP, transaction dates, and payment references. We do not store full bank account numbers or e-wallet credentials — payment transactions are processed through secure third-party payment processors.

Gaming Activity Data

We record your game play history, bet amounts, game outcomes, and session durations. This data is used to operate your account, calculate balances, detect irregular activity, and support responsible gaming tools.

Device and Technical Data

When you access the platform, we automatically collect your IP address, browser type, operating system, device type, and session timestamps. This data helps us secure your account and optimise the platform experience for your device.

Data Category Examples Why We Collect It
Registration Name, mobile number, email Account creation and identity
KYC / Verification Government ID, proof of address Withdrawal processing and compliance
Financial Transaction history in PHP Balance management and fraud prevention
Gaming Activity Bets, game outcomes, session data Account operation and responsible gaming
Technical IP address, browser, device Security and platform optimisation

3 How We Use Your Data

We use the personal data we collect for the following purposes:

  • Account management: creating, maintaining, and securing your player account at texas hold em.
  • Identity verification: confirming that you are who you say you are and meet eligibility requirements.
  • Transaction processing: processing deposits and withdrawals in PHP through supported payment channels.
  • Game operations: running your gaming sessions, calculating balances, and recording outcomes accurately.
  • Security and fraud prevention: detecting and investigating suspicious activity, protecting your account from unauthorised access.
  • Responsible gaming: monitoring gaming patterns to support your use of deposit limits, session controls, and self-exclusion tools.
  • Customer support: responding to your enquiries and resolving account issues.
  • Platform improvement: analysing aggregated, anonymised usage data to improve the platform experience.
  • Legal compliance: meeting our obligations under applicable Philippine laws and regulations.

We do not use your personal data for automated decision-making that produces legal effects without human review.

4 When We Share Your Data

Texas hold em does not sell your personal data. We share your data only in the limited circumstances described below:

Payment Processors

To process your PHP deposits and withdrawals, we share the minimum necessary information with our payment processing partners. These partners handle your financial transaction data under their own privacy and security standards and are not permitted to use your data for any other purpose.

KYC and Identity Verification Services

We may use trusted third-party identity verification services to cross-check the documents you submit during the KYC process. These services process your data solely for verification purposes.

Legal Requirements

We may be required to disclose personal data in response to a valid legal request, court order, or where necessary to prevent fraud or protect the rights and safety of our players and platform.

Business Operations

We may share data with service providers that support our platform operations — such as cloud hosting, analytics tools, and customer support software. All such providers are required to handle your data securely and in accordance with this policy.

5 Data Security

We take the security of your personal data seriously. Texas hold em employs a range of technical and organisational measures to protect your information, including:

  • SSL/TLS encryption for all data transmitted between your device and our platform.
  • OTP (one-time password) verification for account login and sensitive account changes.
  • Encrypted storage for sensitive personal and financial data.
  • Access controls that limit which staff members can view personal data based on their role.
  • Regular security reviews of our systems and infrastructure.

Despite these measures, no online system is entirely risk-free. We encourage you to protect your account credentials and never share your password or OTP codes with anyone. If you believe your account has been compromised, contact our support team immediately.

6 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, compliance, and operational obligations. Specific retention periods may vary depending on the type of data:

  • Account and registration data is retained for the duration of your account and for a period after closure as required by applicable law.
  • Financial transaction records are retained for a minimum period as required for financial record-keeping compliance.
  • KYC documents are retained for the period required by applicable anti-money laundering rules.
  • Gaming activity logs are retained to support dispute resolution and responsible gaming review.

When data is no longer required for any of these purposes, it is securely deleted or anonymised.

7 Your Rights Over Your Data

As a texas hold em player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your request and account details.

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: If any of your personal data is inaccurate or outdated, you can ask us to correct it.
  • Right to Deletion: In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained to meet legal obligations.
  • Right to Restriction: You can ask us to restrict how we process your data in certain situations.
  • Right to Objection: You can object to processing of your personal data where it is based on legitimate interests rather than legal obligation.

We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

9 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how we handle your personal data, please contact us at [email protected].

Our support team is available 24/7 in English and will respond to privacy enquiries as promptly as possible. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority under Philippine law.

Your Data Rights
  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing

We Never Sell Your Data. Texas hold em does not sell or rent your personal information to third-party marketers or data brokers under any circumstances.

Privacy Enquiries

For any questions about your personal data or to exercise your rights, reach out to our support team.

Available 24/7 in English.

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